About our service---click here Before you confirm the order, please send us some photos of your car center console,we need check it. OUR SERVICE: ① If you have any questions please contact us free time,we will reply within 12 hours. ② Please give us a chance to serve you,do not open thedispute,Dispute is handled by the platform, the platform is not professional, it can not solve your fundamental problems, trust us, when you haveproblems, please contact us as soon as possible,wehave a professional team to solve the problem for you. ③After-sale warranty: NO1: 1 year warranty period NO 2:Received 2 years can be extended warranty (paid optional) Logistics notification: We are NOT liable for ANY import tax, custom fee, Remote surcharge or customs delay. If the parcel is return back to us due to the buyers refusal to pay the above fees, we would NOT resend the parcel We are factory in China, for most model, we have them in stock, you just need to give us 2-3 days to test the device. 1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. The images shown are not the actual item and are for your reference only. 5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. FAQ: How to update GPS Map? First of all you need to download the map update from our website or anywhere else for WINCE. Then you need to copy them to the GPS SD Card and set the navigation path to the navigation program through setting. Is it possible to listen to music or radio while using navigation ?! Yes, it is possible to listen to radio or music while using the navigation system. Clayton devices are using a unique technology that makes listening to music happen when you are using the navigation system. Do these units support steering wheel control ?! Yes of course. For each different car model, there is different CAN-Bus ( Built in or separate unit ) that comes with the unit to match the unit to the vehicle amplifier and steering wheel control. Can we install the DVD Units our self ? It is preferred that the installation to be done by a professional person. We are not responsible for the damages that might occur to the dashboard of the car while installing the device. So it is better that a professional person installs the unit on the cars. Payment 1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW. 2) Payment must be made within 3 days of order. 3) If you can't checkout immediately after auction close, please wait for a few minutes and retry B.Customs duties Parcels may need to clear customs and it is buyer's responsibility to do that, and there may be additional import duties, taxes, every one who imports goods from foreign country need to pay taxes. and the shipping company will collect it upon delivery. wish you understand it clearly. Note: buyer make the payment for the price,just include the product price and the shipping costs. not include the tax (VAT,value add tax). the tax need to pay by buyer. if buyer don't go to customs clearance lead to the goods return, return goods shipping cost pay by buyer. we will reduce return shipping cost,then refund you C.Distributing order If one order includes more than two items, then we may arrange in a parcel.sent out together. D.Shipping ways Except Russia use SPSR, belarus use EMS, Brazil use EMS, Other country, we use the DHL, FEDEX, TNT. We will randomly choose this ( DHL, FEDEX, TNT) three express company. If customers have special requirements, please leave a message in the order you need to select the express company. usually we will send the goods via DHL, if you provide the address is belongs to remote area, buyer need to extra add remote fee,no matter this car dvd is free shipping,if it is remote area, need extra add the remote fee, you can check the address in the DHL website ,check it is belongs to remote area or not ? Return/ Refund 1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#. 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement. 4. Buyer have the duty to check the parcel carefully before signing the parcel. Once the parcel is signed, seller think buyer got the product in well condition. If buer found the parcel empty after they singed, Seller are not responsible for this. Sell wont refund buyer and wont resend buyer a parcel. So the buyer should check the packge before they sign and pick up the packgage. (If the buyer found the package is empty, please refuse to sign and contact us.) Warranty 1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty. 2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. You agree to all of the above-listed policies upon ordering on aliexpress! Feedback We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them! Customer is NO.1, Your satisfication is Our Goal !!!!! Satisfied with us, please give us Five-Star Feedback!!!
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